Refunds and Cancellations

Refund Cancellation Policy

  1. Carry My Pets has the right to update quotes in case of a change in airline charges or any other fees announced by the government of India.
  2. We reserve the right to cancel order / booking for any reason that we do not accept or is outside the domain of our services.
  3. The booking fee for domestic transfers is INR 5,000 and is refundable in case of any cancellation.
  4. Prior to departure, payments will be accepted in cash, cheque or direct deposit.
  5. If there is a company settling the cost of travel, we require an acceptance letter by the company before the shipment of your pet.

Domestic Pet Relocation Cancellation

  1. Full amount would be refundable if the booking is cancelled within 48 hours of the relocation time.
  2. If the booking is cancelled after 48 hours of the relocation time, an amount of Rs 1500 and any expenses incurred by the company would be charged and deducted from the amount.

International Pet Relocation Cancellation

  1. Full amount would be refundable if the booking is cancelled within 7 days of the booking.
  2. If the booking is cancelled after 7 days of the booking, an amount of Rs 5000 and any expenses incurred by the company would be charged and deducted from the amount.
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