Refunds and Cancellations

Please note the following conditions for cancellations and refunds regarding transfer of pets:

  1. Prior to departure, payments will be accepted in cash, cheque or direct deposit.
  2. If there is a company settling the cost of travel, we require an acceptance letter by the company before the shipment of your pet.
  3. If the international transfer of pets is cancelled a week before departure, the deposits will not be refunded.
  4. The booking fee for domestic transfers is INR 5,000 and is non-refundable in case of any cancellation.
  5. If the cancellation is made within days of domestic or international transfer of pets, only 50% of the quoted amount will be refunded.
  6. For cancellations within five days of booking, 100% of the deposited amount will be refunded.
  7. Carry My Pets has the right to update quotes in case of a change in airline charges or any other fees announced by the government of India.

We reserve the right to cancel orders for any reason that we do not accept or are outside the domain of our services.

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