Refund And Cancellation

1. Carry My Pets has the right to update quotes in case of a change in airline charges or any other fees announced by the government of India.

2. We reserve the right to cancel order / booking for any reason that we do not accept or is outside the domain of our services.

3. The booking fee for domestic transfers is INR 5,000 and is refundable in case of any cancellation.

4. Prior to departure, payments will be accepted in cash, cheque or direct deposit.

5. If there is a company settling the cost of travel, we require an acceptance letter by the company before the shipment of your pet.

1. Full amount would be refundable if the booking is cancelled within 48 hours of the relocation time.

2. If the booking is cancelled before 48 hours of the relocation time, an amount of Rs 1500 and any expenses incurred by the company would be charged and deducted from the amount.

3. Refunds will be processed within 7 to 10 working days after all necessary checks and measures have been completed. This period begins from the date on which the request for a refund is received and all required documentation has been provided. During this time, our team will verify the details of the transaction, ensure compliance with our refund policy, and confirm the eligibility of the request. Once these checks are satisfied, the refund will be issued to the original payment method used.

1. If the booking is cancelled an amount of Rs 5000 and any expenses incurred by the company would be charged and deducted from the amount.

2. Refunds will be processed within 7 to 10 working days after all necessary checks and measures have been completed. This period begins from the date on which the request for a refund is received and all required documentation has been provided. During this time, our team will verify the details of the transaction, ensure compliance with our refund policy, and confirm the eligibility of the request. Once these checks are satisfied, the refund will be issued to the original payment method used.